Latoya Polk

1415 Sax Leigh Dr

Dallas, TX 75241

(214)659-2259

(972)225-1974

latoyapolk@live.com

 

Objective: Seeking the position of a Outbound/ Inbound Call Center wherein my experience and abilities will contribute to the tremendous growth of the organization.

 

Skills:

Account Acquisition & Retention   Cold Calling & Telephone Sales   Territory Management & Customer Support

Powerful Presentations   Business-to-Business & Business-to-Consumer Sales   Lead Qualification & Generation

 

Experience:
 

Yellow Cab (Irving Holdings)                                          February/2011- September /2013

Call Taker / Dispatcher

 

·                      Dispatch Crews – Coordinate travel to and from location. Manage who rides in what van, etc.

·                      Maintain employee contact information

·                      Communication liaison between Field Supervisor and Labor force.

·                      Manage trips

·                      Schedule/Coordinate deliveries to locations

·                      Monitor equipment availability/what’s on location

·                      Knowledge of what personnel has CDL licenses, etc.

·                      Assist in booking accommodations for crew as necessary

·                      Attain Road Permits and Road Bonds via Transportation coordinator (communicate with drivers)

·                      Be central point of collection for logs and timesheets.

·                      Work with Site Supervisors (and HR) on scheduling employees, vacations and putting them on a schedule.

·                      Communicator and/or scheduler for drilling and frac personnel.

·                      Receive and direct orders from Supervisors and correctly deliver to crew.

·                      Provide assistance in preparing documents and reports

 

 

Metro PCS Wireless Store                                           Mesquite, TX         08/2002-01/2011

 

•          Greet customers, create a sales experience through demonstration of HTC wireless devices

•          Selling of HTC wireless cell phones and accessories

•          Manage, track and reconcile merchandise, premiums and collateral

•          Maintain strong knowledge of the latest technology as well as the new products and services available

•          Work in dynamic environment with carrier personal, creating and maintaining strong relationships

•          Maintaining a comprehensive working knowledge of the store's products and their functions and capabilities

•          Promoting and driving sales by providing exemplary customer service and demonstrating features and benefits of each product

•          Maintaining merchandise and visual displays

•          Performing routine inventory counts

•          Ensuring that the store is clean and well organized at all times

             
Education:

Dallas Can Academy                                    Dallas, TX
Obtain an High School Diploma

 

El Centro College                                   Dallas, TX

Obtain a Business Administration Technology

 

Skills:

Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3 ,
Microsoft Excel, WordPerfect, Microsoft Word, CT Data Track, Windows 98-XP,
Macintosh , MS Office, AS 400LS, CRM, WTP, FNMA/FHLMC, PowerPoint, Access, Publisher, Outlook, HTML, website
development, SAP (ordering system) call center systems, 45wpm, etc..
Proven negotiation skills; ability to persuade others and to positively impact
and influence the actions of others. Experience negotiating repayment plans and
creating good will with customers.

Experience at working quickly and productively in a dynamic, fast-paced, and
rapidly changing environment. Ability to prioritize work and "triage" tasks to
maximize work efforts and recovery results.
A team player, acknowledged as "Total Quality Customer Service Professional."

 

 

References: Available upon request